Skip to main content

Telcom operators to pay subscribers a penalty of Rs 5,000 for poor services: TRAI

Telcom operators to pay subscribers a penalty of Rs 5,000 for poor services: TRAI
As per TRAI’s, additional recommendation report, a penalty of rupees 5000 would be paid by a telecom company to the subscriber, if a customer faces problems like non-activation of SIM, poor connectivity or if the handset is incompatible with the SIM, and it is “beyond the control of the customer.” This applies for both prepaid and postpaid customer.

 According to the report, the telecom company would have to refund an additional rupees 500 per hour would be given to the customer if the SIM fails to activate within a stipulated amount of time mentioned for activation. The report was prepared as a response to the grievances of people who had complained about the TRAI approved telecom companies.

 After an SMS survey that was conducted by the authority in December 2016 through the National Informatic Centre, it was inferred that fifty percent of people were unsatisfied with the telecom company they used. It was found that Matrix and Uniconnect had the most complaints. Most of the complaints came from International SIM cards. Moreover, the 33 countries where these cards were used, maximum complaints came from United Kingdom (UK).
In a response, some of the complaints these companies have cited, incompatibility of the handset, unawareness of the customer about the method of calling especially budget is fixed before itself, non-availability of tools to check network coverage amongst others.
Labels:

Comments

Post a Comment

Popular posts from this blog

Study called ‘Human Project’ gears up to recruit and ask 10,000 people to share life’s data

Study called ‘Human Project’ gears up to recruit and ask 10,000 people to share life’s data Wanted: 10,000 New Yorkers interested in advancing science by sharing a trove of personal information, from cellphone locations and credit-card swipes to blood samples and life-changing events. For 20 years. Researchers are gearing up to start recruiting participants from across the city next year for a study so sweeping it’s called “The Human Project .” It aims to channel different data streams into a river of insight on health, aging, education and many other aspects of human life. “That’s what we’re all about: putting the holistic picture together,” says project director Dr. Paul Glimcher, a New York University neural science, economics and psychology professor. There have been other “big data” health studies, and the National Institutes of Health plans to start full-scale recruitment as soon as this fall for a million-person project intended to foster individualized treatment. Bu...
Post a Comment
Read more

Preparation to create a sequel to The conjuring 2

preparation to create a sequel to the conjuring 2 The details of the sequel to the Super hit crime thriller film Conjunction were found to be in progress, with reports that the story will run ahead of the character of The Crooked Men The series started with an unbearable doll story named Anbbel. In the sequel, there was a talk of a woman with evil nature, and now a thin film starring a thin lethal as a characteristic of demon nature, said a report from the Hollywood Reporter.Film creator James van Waz had assigned his brother and renowned scriptwriter Mike van Wesen to write a script.
Post a Comment
Read more